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Whether you’re a worst-case-scenario worrier or you’ve got a goal in mind, the right savings account can make all the difference.
Asking for help can be hard. Feeling like you’re stuck with your money can be even harder. This needs to change. So we’re making it easier.
You’ve made the first step. Now let us take the wheel and get you there.
If you’ve missed repayments or you’re worried about being able to make your payments in full, it’s OK. Our friendly team are on hand with a range of solutions that could help you in your unique situation.
Depending on your circumstances, the solutions could include reducing your payments. Acting sooner to tackle debt problems could make them simpler and quicker to resolve.
Everyone at thisbank is committed to helping you find the right financial support.
If you’re worried about bills, juggling debts, or facing a drop in income, it could be time to reach out. Whether it’s rising costs, unexpected illness, or borrowing just to get by, we’re here to support you before things get harder.
We offer practical, personalised help – like reducing payments or setting up a plan that works for your situation. No judgment, just real support, tailored to you.
We’re always here for you, but if you’re looking for more general advice on money management, debt help, planning for your future or anything else, there are plenty of places that offer free, impartial advice.
You can make a payment by debit card through our online quick pay link.
If you are struggling with making payments or feel that you are unable to pay the full repayment amount, the first step is to talk to us. Our friendly team is ready to help find a solution for you. Get in touch with us using the form below.
You can make your loan payment by transferring money from your bank account to your thisbank loan account. Use the following:
If Direct Debit does not go through, there is also an option to make a payment by debit card online.
We know talking on the phone can be daunting at times. Our team is trained to work with people going through challenging times. If you’d like, you can email us at collections@thisbank.co.uk.
Or, you can fill in the form below with a few details about yourself, your financial situation, the amount you can pay, and for how long. Someone from our team will be in touch to support you.
If you’re finding it hard to keep up with repayments—whether it’s to one lender or several—there are ways to make things more manageable. Two options that people sometimes explore are an Individual Voluntary Arrangement (IVA) or a Debt Relief Order (DRO).
Here’s a quick breakdown of what they mean:
Everyone’s situation is different—both financially and emotionally. We know it can be confusing to figure out what’s right for you. If you’d like to talk it through, our friendly team is here to listen and guide you toward the support that fits your needs.
Financial abuse can look like someone restricting your access to money, taking out credit in your name, or making you feel powerless over your own finances. If this sounds familiar, you’re not alone—and you don’t have to face it alone.
Learn more about what financial abuse looks like and how we can help you take back control.
*We’re here to help — please share your details and a member of our team will be in touch soon.
First Name
Last Name
Email Address
Phone Number
Preferred time/day to call (Monday – Friday 9:00 – 18:00 Saturday 9:00 – 12:30)
Amount you can pay now and for how long (if reduced payment support is being requested)
Details on Circumstances or Help Required
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