Support Hub

When times get tough, or when all the jargon gets too confusing,
we’re here to help.

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Need to make a payment?

Most of our customers have a regular Direct Debit setup to make their monthly payment. Direct Debit is our preferred way of payment, however we know that life can sometimes throw us a curve ball and that you might miss a payment. That’s why we have some alternative ways to pay your loan in case you miss your Direct Debit payment.

You can also make a payment by debit card through our online quick pay link.

All you need is some personal information like your account number, and the card details of the account you want to pay from.

You can make a payment to your thisbank loan account with these details:

Pay to: This Bank Ltd
Sort Code: 04-13-33
Account: 00000042 (that’s 6 zeros)
Reference: your loan account number

Call us at 0808 196 1945, have your account number ready and we’ll text you a link and work together to make a payment.

Let’s get a clear picture of your finances

Fill in our Income & Expenditure form to see exactly what’s coming in and what’s going out each month – from your wages or benefits to your bills, rent, and everyday spending.

This form will help our team get a clear picture of your financials so we can better help you with your products at thisbank.

Money worries? Let’s solve them together

Whether you’re worried about missed payments, rising costs, or just need a bit of extra support, we’re here for you. From flexible payment options to friendly support, we’ve got a range of ways to help you with thisbank products.

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Need our help?

If you need any further help or have questions, don’t hesitate to reach out. Our dedicated Customer Service team is here to help you.

0808 196 1945 +44 (0) 808 196 1945

Monday – Friday 9:00 – 18:00 Saturday 9:00 – 12:30