Online Banking Help

We’ve put together step‑by‑step guides to help with some of our most common questions.

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Learn how to use our Online Banking Portal with clear, guided steps.

If you’ve given the Online Savings Portal a try and still need a hand, just get in touch using “Login support” on our contact us form.

It happens to the best of us! If you’ve forgotten the email address we have on file, please call us on 0808 196 1945.

These are quick step-by-step instructions we’ve sent over to you through email – here they are at a glance:

What will happen when you first log in:

  1. Enter your email (the same one we’ve sent the email to)
  2. We’ll email you a One-Time Password (OTP), which will be a series of numbers
  3. Enter the OTP from the email into your browser on the page that requests this
  4. We’ll then send you a text message with another OTP to your mobile number (because security is our top priority)
  5. Enter the OTP from the text message into your browser on the page that requests this.
  6. Set up a new alphanumeric password for your login credentials going forward

Quick note: After you complete this process, you’ll sign in using just your email address. We’ve removed separate usernames, unlike the old JN Bank UK portal.

You can update your email address or phone number through online banking.

If you need to change any other details, you’ll need to call us on 0808 196 1945 and we’ll be happy to help.

Just note, if you need to update more than one thing within a short period of time, please give us a call.

 

Not to worry – it’s because our staff are still reviewing your application and will be in touch via email if we need any more information – this could take up to three working days.

Please note, after the last step you’ll be taken back to your dashboard. If you don’t see your new product, we’ll be in touch through email.

 

There are two ways to access the Notification Centre through your dashboard.

If you need a statement from when we were JN Bank UK please call us on 0808 196 1945 between 9am and 6pm, Monday to Friday or 9am to 12:30pm on Saturdays. You can also email us at  customerservice@thisbank.co.uk.

Learn how to use our Mobile Banking App with clear, guided steps.

If you still need a hand, just get in touch using “Login support” on our contact us form.

It happens to the best of us! If you’ve forgotten the email address we have on file, please call us on 0808 196 1945.

Not to worry – it’s because our staff are still reviewing your application and will be in touch via email if we need any more information – this could take up to three working days.

If you need a statement from when we were JN Bank UK please call us on 0808 196 1945 between 9am and 6pm, Monday to Friday or 9am to 12:30pm on Saturdays. You can also email us at  customerservice@thisbank.co.uk.

You can update your email address or phone number through our mobile app.

If you need to change any other details, you’ll need to call us on 0808 196 1945 and we’ll be happy to help.

Please note: If you need to update more than one thing within that period, please give us a call.

There are two ways to access the Notification Centre through your dashboard.