How to close your account

We’re sorry to see you go! But we’ve got your back with a simple exit guide.

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Closing your Internet Banking Profile?

Just give us a call on 0808 196 1945 or email us at customerservice@thisbank.co.uk.

Closing an Easy Access Savings Account?

Make sure your account balance is zero. Then, email us at customerservice@thisbank.co.uk to request account closure.

Before getting in touch with us, please download any statements you might need later on. We’ll send you a confirmation email when the closure process is complete. For information on how we handle your data after account closure, please refer to our Customer Privacy Policy.

Closing a Loan Account?

To close your loan account, please email us at customerservice@thisbank.co.uk to request a settlement figure.