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Most of our customers have a regular Direct Debit setup to make their monthly payment. Direct Debit is our preferred way of payment, however we know that life can sometimes throw us a curve ball and that you might miss a payment. That’s why we have some alternative ways to pay your loan in case you miss your Direct Debit payment.
You can also make a payment by debit card through our online quick pay link.
All you need is some personal information like your account number, and the card details of the account you want to pay from.
You can make a payment to your thisbank loan account with these details:
Pay to: This Bank Ltd Sort Code: 04-13-33 Account: 00000042 (that’s 6 zeros) Reference: your loan account number
Call us at 0808 196 1945, have your account number ready and we’ll text you a link and work together to make a payment.